How to act in the event of a claim
How to act in case of emergency
Emergencies in the USA |
Emergencies in other countries |
Please keep your insurance confirmation or policy number ready or refer to the ACE/Dr. Walter – Travel and Education Insurance.
Typical cases of emergency
- accidents
- severe illness
- requests for in-patient treatment
- requests for medical repatriation
- loss of means of payment
- help with legal matters
How to act in case of illness
While traveling abroad you are covered by a travel health insurance. Please bear in mind that cover is granted for the acute treatment of a newly occurring illness.We advise you to get in contact with the insurer in order to find a doctor and to obtain authorization in case of extensive medical measures.
To submit claims in the USA |
To submit claims in other countries |
Please present your insurance confi rmation and the benefits overview of this insurance to the doctor so that the service provider can be informed about the scope of insurance coverage.
Many doctors and hospitals accept our insurance and handle claims directly
with us. If a doctor or hospital insists you to pay the bill on the spot, please
send the original invoice along with the completed claim form to the corresponding
address indicated above.
Accident, Liability, Domestic Contents and Baggage Insurance
Claims regarding accident, liability, domestic contents and baggage insurance must be reported immediately. In such cases, please hand in a detailed description of how the event occurred as well as receipts showing costs incurred. As for the domestic contents and baggage insurance, please do not forget to register your claim to the local police office and to hand in the corresponding document. Here you can download PDF files with claim forms
Claims regarding accident, liability, home contents and baggage insurance are to be reported to:
Dr. Walter GmbH
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid
Telefon: +49 (0)2247 9194 -31
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