Making use of assistance services

The staff of our emergency center will provide you with immediate assistance if you need help within your assistance insurance policy.

24-hour emergency number for assistance services:
+49 89 55 987 -641

The services include:

• assistance in case of loss of means of payment,
• assistance in case of loss of travel documents,
• assistance in the event of criminal prosecution,
• return journey in case of an emergency,
• arrival of a person in a position of trust in case of an emergency.

If you require insurance services, please contact our 24-hour emergency number as early as possible to coordinate any further steps.