Try to stay calm even in difficult situations. Look for the right contact for help. Call us, explain what happened, listen and don’t hang up until your contact on the phone asks you to.
Call the emergency number of the country you are in.
Emergency number in Europe: 112
Emergency number in the USA and Canada: 911
You will find other emergency numbers online, for example athttps://en.wikipedia.org/wiki/Emergency_telephone_number#Emergency_numbers.
Call the insurer’s 24-hour emergency number in case of urgent medical emergencies and to make use of assistance services.
You will find the right contact partner for general questions in our section Contact.
Phone: +49 (0)2247 9194-988
Mon-Fri: 8 am to 8 pm
Sat: 9 am to 12 pm
Mon-Fri: 8 am to 6 pm