How are your invoices refunded?

Direct billing with doctors or hospitals

After the admission of a patient, hospitals usually contact our claims department. Billing then takes place directly with the hospital.

In the USA and Canada, doctors and dentists can settle their bills directly with our partner GMMI. For this purpose, you should contact GMMI - if possible prior to falling ill. Doctors send their invoices to GMMI who, in return, transfers the invoice amount directly to the doctor’s account.

Advantage of direct billing: if the treatment costs are within the sums insured under the policy, you don’t need to bother with the billing at all.

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 (0)2247 9194-988

Customer Service
Mon-Fri: 8 am to 8 pm
Sat: 9 am to 12 pm

Specialist Department
Mon-Fri: 8 am to 6 pm

If you receive an invoice

If you receive a doctor’s invoice after the treatment, please send the original invoice along with your completed claim form to Dr. Walter and name the account you want the reimbursement transferred to.

Please note: laboratory bills as well as prescriptions can only be reimbursed when we receive the doctor’s original invoice (along with the diagnosis). Processing of bills/invoices usually takes 7 to 14 days.

Please send your invoice to:

Dr. Walter GmbH
Abteilung Leistung (Claims Department)
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid
Germany